"There is a fairly wide-held belief that patients have an automatic right to a home visit from a GP within core hours (8am to 6.30pm). This is not in fact the case.
"Practices will reach a “reasonable opinion” about whether to attend to a patient at their residence based upon information received on the condition of the patient, and whether it would be inappropriate to expect the patient to attend the practice premises.
"There is nothing to prevent the GP from arranging for the referral of a patient without first seeing the patient, in cases where their medical condition makes that course of action appropriate.
If a patient is encouraged to come into the surgery, it is often on the basis that this is where the best care can be provided. The specialist equipment is located at the practice, tests can be carried out more easily there, and drugs issued."
"The size of your house doesn't matter. We make home visits only when it is clinically indicated and the patient is too ill or infirm to attend the surgery."
When to Request a Home Visit
Call before 10.30am
Patients should only request a home visit if they are house-bound, have serious illness and are too poorly to attend the surgery. Patients with certain severe conditions that can be easily transmitted from person to person may receive special advice on how they may be assessed and treated,
Doctors are very busy and it is possible for them to see several patients in the surgery in the time it takes to do a single home visit. Think carefully before asking for a home visit and consider the available alternatives. Please read information about these on this page.
We understand that it can often be difficult to attend at the surgery, but we cannot take this into account in most cases. The needs of ALL patients needs to be taken into consideration and we have to use our judgement on priorities.
So that we can more easily identify urgent cases that may need emergency care at the hospital or are in need of an urgent GP assessment, when you ring for a visit please give as much information as possible. You may find the following checklist helpful:
The caller's name and contact information
Patient's name, address, location and contact details
To help prioritise your call please give:
When symptoms started
List of symptoms
How often symptoms being experienced
Names and dosages of medication and when taken
The call taker will pass all information to the doctor. We may contact you for more information.
One of the following may happen:
Visit to assess the patient
Self treatment advice
Other advice or action, as appropriate
IF THE PATIENT'S CONDITION WORSENS AFTER YOU HAVE SPOKEN TO US, PLEASE CALL US BACK FOR A REASSESSMENT, CONTACT NHS DIRECT on 0845 46 47 OR THE OUT OF HOURS SERVICE ON 0845 056 8060 - IF THE SURGERY IS CLOSED. IN AN EMERGENCY AT ANY TIME- DIAL 999
Alternatives to requesting a GP Visit:
Ring NHS 111 (see this page for full details).
Consult your local pharmacist
Your local pharmacist is qualified to advise you on how to treat minor illnesses. They can suggest over the counter medication or refer you to a doctor, if necessary.
Emergency Service - Ambulance
If you believe that your condition [or a patients condition] IS serious and an emergency, you should consider calling 999 and requesting an ambulance response. You could also attend the hospital Accident & Emergency Department.Information about emergency conditions can be read by clicking HERE.
Emergency ambulance responses or attendance at the accident and emergency departments should be reserved for genuine emergencies and not be used simply because you can not get an appointment or visit from your GP.
Common Cold or Flu?
Symptoms, causes, diagnosis, treatment, complications, prevention & Children
Be in control
Know the symptoms of a heart attack and act in time by dialling
A race against time
FACE ARMS SPEECH TIME
0800 169 6565
NHS 111 is a new telephone service for people in Yorkshire and the Humber to call if they need medical help fast but are not in a life-threatening situation.
The easy to remember, free to call number is being introduced across England to help reduce the pressure on A & E departments and the 999 service. Available 24 hours a day, 365 days a week, the service is for people who aren't sure if they need to go to A & E, don't have a GP to call or generally need reassurance and advice
On dialling 111 a team of fully-trained advisers and experienced nurses who will assess your condition and direct you to the local service that can help you best, when you need it.
There are now only three numbers you need to know: your GP surgery, 111 for urgent healthcare advice and 999 for life-threatening emergencies.
AVAILABLE 24 HOURS A DAY, 365 DAYS A YEAR CALLS ARE FREE FROM LANDLINES AND MOBILES
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
You need medical help fast but it's not a 999 emergency.
You think you need to go to A & E or need another NHS urgent care service.
You don't know who to call or you don't have a GP to call.
You need health information or reassurance about what to do next.
For less urgent health needs, contact your GP in the usual way.
For immediate, life-threatening emergencies, continue to call 999
When you call 111 you will be assessed, given advice and directed straight away to the local service that helps you best. That could be an out of hours doctor, walk-in centre or urgent care centre, community nurse, emergency dentist or late opening chemist.
The Orchard Centre
210 Orchard Park Road HULL HU6 9BX
Tel: 01482 303850
Elliott Chappell Health Centre
215 Hessle Road Hull HU3 4BB
Telephone: 01482 303840