You have a right to request an appointment with GP, but please consider whether you really need to see a doctor this time.
IF you believe that you have a simple self-limiting condition, for example a common cold, then there are other options that may save you time, get the matter sorted more quickly - and open up appointments for more urgent cases. That said, we do not wish to create any barriers for people who are worried or who feel that the doctor appointment is needed. By using common-sense and good judgement it is possible to deliver a better service for everyone - so that when you really need to see the doctor, an appointment is more easily available.
Telephone advice and consultations are available if you feel that your problem can be dealt with on the telephone. Please contact our receptionist who will take contact details so the doctor or nurse can call you back later. If it is felt that you need to be seen, you will be advised accordingly during the conversation.
APPOINTMENTS WITH GP
Appointments are for one patient at a time. If there is more than one person needing to see the doctor, separate appointments must be made.
We are aware that it is sometimes difficult to get through to the doctor on the telephone. Be reassured that we do have a number of incoming lines and our staff do answer the telephone promptly.
All consultations are by appointment. You can book non-urgent appointments with a specific doctor one week in advance of the required appointment date. If a patient requires urgent medical attention they will always be seen.
If you are not able to attend your booked appointment, please notify our receptionist as soon as possible so that another patient may be offered the available appointment.
You can make an appointment in one of the following ways:
1. In person during our opening times.
2. By calling the surgery in normal opening times
3. Online (click the link below) You will need a username and password by calling in person at reception
You can use the scheme if you are registered with a GP surgery in the Hull area, don't pay for your prescriptions and are suffering from one of the following conditions set out below:
The service is confidential as pharmacists are bound by NHS confidentiality Regulations and the Data Protection Act. You should take evidence of your identity - eg NHS number. You may still need to visit your GP if the pharmacist advises this or if you need to obtain medication that can only be issued on prescription. The service is available from participating pharmacies at the times specified by them.
COUGHS AND COLDS
INSECT BITES & STINGS
WARTS & VERRUCAE
& CAN'T GET AN APPOINTMENT WITH YOUR GP?
Your local Pharmacist may be able to help
Make the most of your appointment
Doctors spend an average of eight-10 minutes with each patient. Once you've got an appointment, plan ahead to make sure that you cover everything you want to discuss.
Before you see the doctor, write a list of problems, starting with the most important. List your symptoms so that you donít forget them. Write down when they started and what makes them better or worse during a 24-hour period. If you have a complicated problem, ask for a longer appointment when you book.
When you see the doctor, bring a friend or relative if you're worried. Research shows that we forget half of what we're told by the doctor when we're stressed, so having a friend with you can help.
Be honest about what you think may be causing the problem, and donít be embarrassed. Your doctor will have seen and heard it all before.
Be clear about what you want the doctor to do, such as refer you
to a specialist or prescribe a different medication. Be assertive if you need to, but always be polite.
Ask the doctor to repeat and explain anything you donít understand. If there are words you donít understand, ask what they mean or get the doctor to write them down so that you can look them up later.
If you and your GP decide you need to be referred for specialist tests or treatment, you usually have a right to choose which hospital you go to.
for Your Appoinment or Can't Attend
PLEASE LET US KNOW
If you are running late, you may not be seen. Please rings us ahead.
If you cannot attend your appointment, please call us to cancel as soon as possible so that the appointment won't be wasted
The Orchard Centre
210 Orchard Park Road HULL HU6 9BX
Tel: 01482 303850
Elliott Chappell Health Centre
215 Hessle Road Hull HU3 4BB
Telephone: 01482 303840
Fever? Shortness of breath? Persistent dry cough?
Please follow the national guidance on coronavirus and do not come into the surgery if you have symptoms or live with someone who does.